Contact us

Got any questions? We have you covered.

What does your query relate to?

To help us gather all the information we need when you first contact us, please take the following steps:

  • Contact us using your student email address as this belongs to you and verifies your enrolment
  • Include any relevant screenshots to help us understand the issue
  • Create an email signature for you student email that includes your student information
    • First name and last name (John Student)
    • Student number (s00123456)
    • Course and campus (ACU Melbourne campus, Bachelor of Commerce)
    • Reply email address (john.student@myacu.edu.au)

For queries related to the following programs, you can email us at transition@acu.edu.au

Virtual Welcome

Join one of our online Virtual Welcome events for an opportunity to:

  • meet fellow ACU offer holders
  • chat with current ACU students and staff
  • hear from our alumni
  • ask early questions about transitioning to university life

  • These events are designed for ACU offer holders.

Getting Started Day

 

The one-day Getting Started program is designed for any students who would like some extra, one-on-one support and peer-connection before Orientation Day and the start of semester.

The program explores common challenges that students experience throughout their first year at university. Connect with friendly student mentors and hear about what you need to know and do to be successful.

You only need to attend one Getting Started Day either on campus or online.

Connect2Uni: First year support service

Developing a sense of belonging and an awareness of academic expectations are key to your success at university. But we know starting uni can be a daunting experience and navigating through your student journey in your first year can be challenging.

Our range of Connect2Uni programs are here to help you at every stage, from the time you get an offer till the end of your first year.

For queries related to the following issues, you can email us at orientation@acu.edu.au

Attending Orientation Day is an essential part of starting your ACU journey. During your Orientation Day you will find out important information about your course, and what to expect in your first semester. Go on campus tours, learn about your campus student association, student clubs and societies, make friends, and speak to our expert staff about everything that ACU can offer you.

  • New student checklist  
  • Orientation events and dates
  • Orientation programs and sessions
  • Website and registration issues

For queries about commencing at ACU as an International Student please contact the International Student Adviser for your campus. They can help you with queries relating to:

  • Issues affecting your study
  • Visa questions and visa extension
  • Reducing your study load
  • Taking a break in your study
  • Other issues - when you don't know who to talk to, your ISA can help put you in contact with the right service

When you contact an Adviser, make sure you include the following information in your email: Student ID, full name, mobile no., campus, course name and your query. This will enable us to best help you and our friendly team members will get in touch with you within three business days

For queries related to Student Mentoring, you can email us at studentmentoring@acu.edu.au

First Year Student Mentoring

Connect with an experienced ACU student mentor and benefit from their first-hand experience and knowledge about university life. You mentor will help you meet other students, answer your common questions, give directions, and promote the services and opportunities available to you.

Sign up now to be connected with a mentor

For any other queries you can contact our AskACU team.

The AskACU Contact Centre and AskACU Centre staff are responsible for providing front line services to students. They provide comprehensive information, advice and services, through phone, email, SMS, online enquiry, live chat and face to face on the following areas:

  • Admissions – course information, TAC and direct entry requirements, Student Connect procedures,
  • Enrolments – all areas relating to a student’s enrolment/Student Connect
  • Fees and related charges, fines and holds on student records
  • Timetables – how to access/read and Tutorial Direct
  • Provision of transcripts, ACU/Student Cards

Email: askacu@acu.edu.au

Phone: 1300 ASK ACU

Web: https://www.acu.edu.au/contact-us 

Ask a question: https://acu.service-now.com/askacu